Reviews

From 367 reviews
Jane Schaffer
Jane Schaffer

Great customer service. Technician was pleasant, thorough and showed up on time. I’m very happy with my new door.

Response from business owner

Thank you so much Jane!

via Google
Kent Hamel
Kent Hamel

Excellent service, prompt response for a very fair price. Will use them again when needed.

Response from business owner

Thank you so much for this great review. We appreciate it!

via Google
Beth M
Beth M

Great service. Quick to respond . Showed up on time.

The install went perfect.

Response from business owner

Thank you very much for posting this great review! It was a pleasure working with you.

via Google
JESSE G
JESSE G

I'd like to start off by mentioning how great this company and its office manager Ann are. I was extremely satisfied with both their competitive pricing, flexibility, customer service, and most importantly their product and installation. …

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Response from business owner

Wow! Thank you so much Jesse! It was a pleasure working with you.

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Ann Rocovits
Ann Rocovits

We had a great experience with this company from start to finish! Came quickly and repaired our door efficiently and professionally. Very reasonable price for the work done. I highly recommend this company!

Response from business owner

Thank You for your kind words. We look forward to working with you in the future.

via Google
Mary Rusher
Mary Rusher

Excellent and prompt service.

Response from business owner

Thank you Mary! It is a pleasure doing business with you.

via Google
Marylou Anderson
Marylou Anderson

The tech was very knowledgeable and for right to the task.

Response from business owner

Thank you Marylou!

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Andrew Sebok
Andrew Sebok

I had a problem with the gate, it was opening and closing all the time. After I called Mark came the next day as promised and fixed the problem efficiently. Excellent work!!! Andrew Sebok Temecula CA

Response from business owner

Thank you very much for posting this review and giving us 5 stars!

via Google
Mike Reardon
Mike Reardon

Quick service… very responsive! I appreciate it!

Response from business owner

You're very welcome!

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John Oliver
John Oliver

Wow! Just wow. 6:30pm Monday night my garage door broke. 8:22am the following morning I call Mark at Frederick Access Systems and he reassures me he will get it repaired that day. 8:29am I get a text and email with a quote for the estimated…

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Response from business owner

Thank you for taking the time to post this great review, John! We truly appreciate it.

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Sonja Hughes
Sonja Hughes

Chris did a great fob repairing my gate track and redirecting the the calling system so that I no longer need a land line to program the gate. He came out within a day and was on time. I think this company is more honest then others I have…

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Response from business owner

Thank you very much Sonja!

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Elizabeth Senne
Elizabeth Senne

HONEST!!! Look no further, I definitely recommend Frederick AccessSystems!!!

We had another, supposed five star, google company come give us a bid… they recommended new springs x3 doors and a new opener. He proceeded to make some kind of …

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Response from business owner

Thank you so much, Elizabeth! We really appreciate you posting this great review. It is very important to us to be honest and ethical in everything we do!

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charlene hennings
charlene hennings

Have used this company several times over the years. Mike has come out. He is a nice, professional, young man. He definitely knows his product And once the repairs are made. We have never needed to call them back. They get it right the …

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Response from business owner

Thank you for your kind words and for taking the time to post this great review! We really appreciate it.

via Google
Joe Meads
Joe Meads

Mike lubricated everything and adjusted the springs on both garage doors. They operate now just like when they were installed new by Frederick Access Systems in 2014. Great Job!!!

Response from business owner

Glad to hear it! Thank you so much, Joe!

via Google
Laura Peters
Laura Peters

MIKE INSTALLED BOTH A NEW OPENER AND GARAGE DOOR TODAY.HE SHOWED UP RIGHT AT SCHEDULED TIME.LOOKS GREAT HE WAS VERY HELPFUL WITH SETTING MY CODE EVEN SYNCED MY CAR FOR CLEANED UP AFTER SO NICE TO WORK WITH I HIGHLY RECOMMEND WOULD GIVE 10 …

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Response from business owner

Wow, thank you so much! Great to hear!

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Jann Scheibel
Jann Scheibel

We had an issue with our garage door on a Tuesday evening, we were unable to get our cars out of the garage. Eventually we were able to prop up the garage door up with the use of a ladder.

I contacted Frederick Access Systems Wednesday …

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Response from business owner

Thank you so much Jann! I'm so glad we were able to fit you in.

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David Dastyck
David Dastyck

Excellent service, very informative, highly knowledgeable, fast and effective work. We will definitely use them again!

Response from business owner

I'm glad to know we took such good care of you. Thank you for taking the time to post this great review!

via Google
John Lemcke
John Lemcke

Professional and reliable.

Response from business owner

Thank you John!

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Jane Felton
Jane Felton

Absolutely the best customer service ! I'd give more stars if I could. Kind, efficient , professional from start to finish. Thank you !

Response from business owner

Wow! Thank you so much for this great review!

via Google
Stephen Spencer
Stephen Spencer

Mark came out and taught me how to change my codes. The company is very considerate and I appreciate the fast service.

Response from business owner

I'm glad we could help you out with your gate. Thank you for this 5-star review!

via Google
Kathy Bogle
Kathy Bogle

Probably one of the most professional providers of service that I have ever used. Prompt, complete and clear. You will know when they are coming, and when they have completed their work. There is never a warranty problem. I recommend …

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Response from business owner

Thank you so much for posting this great review! It means a lot to know you are so pleased with our company.

via Google
Todd Brodrick
Todd Brodrick

I have used this company multiple times and will continue to do so. From first call to finishing off the service call... top notch. Great people and they get the job done right. I would highly recommend.

Response from business owner

Thank you so much Todd! It's a pleasure doing business with you.

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Jeff & Rita P
Jeff & Rita P

Fallbrook Overhead Doors did another great job for us. They are a totally dependable and terrific company.

darlena hutchison
darlena hutchison

We want to thank all of you for wonderful service and for making us feel like you know us. The installer new exactly what to do, He was very clean and organized. Ann was Wonderful, thanks again.

Response from business owner

I'm glad to know you were so happy with our service! Thank you for taking the time to post your very kind remarks and for giving us 5 stars 🙂 Ann

via Google
Don Philippbar
Don Philippbar

Ann answered the phone and heard my problem. She sent Mike out to assess further. Came next day to replace the springs. Good as new. Fair priced and suppeting a locally owned business. THANK YOU.

Response from business owner

Thank you so much Don for posting this great review and for supporting a local small business! Ann

via Google
Mike Bongerz
Mike Bongerz

Ann, I still owe Mark fromDecember! He came out and replaced a sensor on the garage door!

Response from business owner

Thank you for letting me know! And thank you for 5 stars 🙂 Ann

via Google
Carol C
Carol C

Mike did an excellent job. Arrived on time, considerate of the surroundings, cleaned up the area great customer personality. Thank you for caring!

Michael T
Michael T

Great Job at repairing my gate sensors. Thanks so much.

Al Arbelo
Al Arbelo

Mark is a true Professional are extremely Knowledgeable in his craft. We would definitely use your services again If and when necessary.

Response from business owner

Thank you for taking the time to post this great review – we appreciate it!

via Google
Chelsea Newell
Chelsea Newell

Mark was wonderful! Fixed my problem very quickly and also helped me find other service men for other issues home repair issues i was dealing with. Highly recommend!

Response from business owner

I'm so glad we were able to help you out!

via Google
Chaz Hendrickson
Chaz Hendrickson

They came to replace the spring on our roll up door and were done in less than 20min. Fast friendly service at a great price. You can't ask for more then that. Will be calling them back to do repairs on one of our gates. Highly recommend.

Response from business owner

Thank you so much for this great review! We look forward to doing business with you in the future.

via Google
Laura Kane
Laura Kane

We had a situation with our door and 2 hrs later, it was fixed. You guys are awesome!!! Thank you for coming out on such short notice!! Happy New Year!!!

Response from business owner

You're very welcome! Happy New Year to you too!

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Tory Taylor
Tory Taylor

We just closed on a house and both our garage doors broke leaving us no way to open them. We were willing to wait after the holidays , but Fredrick Access systems/Fallbrook Overhead Doors had a appointment opening on Christmas Eve. The …

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Response from business owner

Thank you so much Tory! I'm glad we were able to take such good care of you. Merry Christmas and many blessings in the New Year!

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Bob Hardacker
Bob Hardacker

Chris and Tito were on time, professional, courteous and clearly explained the uses & features of the system

Response from business owner

Thank you for this great review!

via Google
Daphne Degoutiere
Daphne Degoutiere

Fast, knowledgeable, thorough and professional. Thank you so much, Mark!

Response from business owner

Thank you! It was a pleasure doing business with you.

via Google
Ellen S
Ellen S

Excellent work. Quick response time.

Response from business owner

Thank you for this review!

via Google
Jeremy Coyne
Jeremy Coyne

Professional.

Timely.

Fair priced.

Only 3 things in a business like this that matter.

Response from business owner

Thank you! Great to know you were so pleased with our service.

via Google
Don & Linda A
Don & Linda A

We were very pleased with the work and the materials.

Tom Snyder
Tom Snyder

Great experience with Fallbrook Overhead doors. Prompt , Professional service. Would highly recommend.

Response from business owner

Thank you for this great review!

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Stephanie McFerran
Stephanie McFerran

Highly recommend this company. Pricing is cheaper than most and service is exceptional! They were able to come out day of unlike other companies and provided amazing service. 5 Star experience no need to look any further.

Response from business owner

Thank you very much Stephanie! I'm glad we could take such good care of you.

via Google
John Suzuki
John Suzuki

Mike and Tito were amazing. They figured out what was wrong with my garage door and said that the work they came to do wasn’t necessary. Very honest guys and company. Will recommend them to my family and best friends!!

Response from business owner

Thank you John for taking the time to post this great review!

via Google
Sergio Ponce
Sergio Ponce

Chris, was amazing figuring out and fixing my gate issue. This family truly does do what the other's say on the reviews. I highly recommend them. I'm getting them back to install something else.

Response from business owner

Thank you for this great review! We look forward to working with you in the future.

via Google
Janet Heyden
Janet Heyden

We recently had a spring break on our garage door. We called Fallbrook Overhead Door and they immediately responded and took care of our repair. They were not only quick to repair our door springs but they have courteous and very …

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Response from business owner

You are very welcome! Thank you for taking the time to post this great review!

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Angela L
Angela L

Very good job. Thumb up 👍. Thank you

Willy Moore
Willy Moore

Very courteous and quick appointment setting and confirmation process. Also a text when the Service Rep was en route. He was thorough and helpful and coached me on self maintenance. An impressive organization. 😀

Response from business owner

Thank you very much for your great recommendation! It was a pleasure working with you.

via Google
Nik O'chea
Nik O'chea

A+ service , referred by a friend. I would highly recommend this business. Very professional, on time and completed the job in a few hours. Very satisfied customer.

Response from business owner

Thank you for this great review!

via Google
Chuck Eckels
Chuck Eckels

Fast, affordable, knowledgeable . Highly Recommended!!!

Response from business owner

Thank you so much Chuck!

via Google
Rick S
Rick S

You guys are great I always recommend you to all my clients thanks

John G
John G

Mike was very efficient, great job

Kent Oberlin
Kent Oberlin

We had Fallbrook Overhead Doors update our driveway gate system to a "smart" system where the guest can hit the call button at the gate and it will ring our cell phones. We we can see and talk to the the guest as well as open the gate if …

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Response from business owner

Thank you so much for this great review! We look forward to working with you in the future.

via Google
Annie Van Peter
Annie Van Peter

I've used Fallbrook Overhead Doors for several years. Each time they are easily accessible, quick to get me on the schedule, and quick to repair. Their communication is stellar! This last time I used them, Mike even went above and beyond…

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Response from business owner

Wow! Thank you for this fantastic review!

via Google
TJ O'Hara
TJ O'Hara

We have been very impressed with Frederick Access Systems. Its team is prompt, professional, polite, and knowledgeable. They took the time to make sure that we knew exactly what they did and answer any questions we had. We look forward …

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Response from business owner

Thank you TJ! We sincerely appreciate you taking the time to post this great review and we look forward to working with you in the future.

via Google
Jan Burke
Jan Burke

We have used this company for our overhead door needs for many years. They have excellent service and are knowledgeable. The technicians arrive on time and do top-notch work. They leave the site clean and neat.

Response from business owner

Thank you very much for this great review!

via Google
Ben Wood
Ben Wood

Everything was very friendly and professional. Fast and efficient. Very nice folks.

Response from business owner

Thank you so much Ben!

via Google
Cathy Smyth
Cathy Smyth

Their response was quick to repair our garage door and did what they could to get it working until the replacement parts come it.

Response from business owner

Thank you for taking the time to post this great review

via Google
Dennis
Dennis

We could not be more pleased with our new property gate. Frederick Access Systems is very professional and thorough. From Mark’s initial visit to the final crew putting the finishing touches on our gate everyone was polite, friendly and …

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Response from business owner

Thank you very much for posting this great review! It was a pleasure working with you.

via Google
jcbsurf
jcbsurf

I have had an excellent experience with this company. Outstanding craftsmanship and quality of the gate they installed at my home. 2 years later there was some minor issues with it and they came out and fixed it promptly for free. I highly …

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Response from business owner

We appreciate your time in posting this 5-star review and are glad to know we took such good care of you!

via Google
Jim
Jim

Perfect experience from start to finish. Ann was friendly, prompt and effective getting a repair scheduled and was especially helpful talking to someone who didn't know too much. Mike repaired and installed everything we needed and was …

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Response from business owner

I'm glad to know you are happy with our service and our company! Thank you!

via Google
Carol Dacey
Carol Dacey

Most efficient installation ever! Old opener out & new one in in less than an hour!!

Response from business owner

Thank you, Carol, for taking the time to post this great review!

via Google
Debbie Selby
Debbie Selby

Great workers that did a great job of repairing our garage door.

Response from business owner

Very good to have this confirmation! Thank you for posting a great review.

via Google
Birchall Restoration
Birchall Restoration

Mike was on time, communication was great. Explained what he can do and fixed the problem in a timely manner. Highly recommend.

Response from business owner

Thank you very much!

via Google
Jeanne Duncan
Jeanne Duncan

I would recommend this company to everyone! Very friendly and professional!

Response from business owner

Thank you very much for taking the time to post this great review.

via Google
T. Lee
T. Lee

THEY DID A WONDERFUL JOB.

Response from business owner

Thank you Tina! Happy to help.

via Google
Jim Skelton
Jim Skelton

Mike is an outstanding technician!

Response from business owner

Thank you Jim, we think so too but it's good to have the confirmation!

via Google
Jan Scott
Jan Scott

I'm pretty happy with the friendly and knowlegable service. They repaired the opener lickety split, I'd recommend them. Ann is pretty awesome too.

Response from business owner

Awww shucks! Thanks Jan 🙂 Ann

via Google
David Stann
David Stann

Great Company. Mark is a man of his word. Had some minor issues with our gates and Mark made it right. Great crew and a pleasure to work with. I would highly recommend this company. Very professional.

Response from business owner

Thank you so much for your kind words and taking the time to post them! I'm glad you are happy with our service.

via Google
Ray Patchen
Ray Patchen

Called Fredericks to replace a broken key pad, Mark came out the next day and helped me choose a new system. Two days later Chris installed the new system plus a sensor. Everything was done professionally and in a timely manner. Great …

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Response from business owner

Thank you so much for this great review! We appreciate you taking the time to post it.

via Google
Edward Cyran
Edward Cyran

Fallbrook Overhead Door, Frederick Access System is Top Notch!!! Quality work, neat, clean installation and great service...if needed. Always available to talk to if an issue arises.

Response from business owner

Thank you for this great review! We sincerely appreciate it.

via Google
juan ruiz
juan ruiz

Very friendly and professional. Mike had my spring replaced and my garage door working in no time. Cleaned up after him self very well. I will recommend Frederick Access Systems to everyone I know.

Response from business owner

Thank you for this great review! I’m glad to know you are pleased with our service.

via Google
Dale Johnson
Dale Johnson

What a breath of much needed fresh air.After a security breach and a medical issue these folks(Mark and Anne) couldn'tve come at a better time.They adjusted THIER schedule to accommodate my problem and doctor appointment.Above and beyond …

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Response from business owner

You’re very welcome!! I’m glad we could help you out and get this issue taken care of quickly for you. Take care!

via Google
Bill Lin
Bill Lin

The best value-added service ever in this life time.

Response from business owner

Great to hear! Thank you so much!

via Google
Kimberly S
Kimberly S

So excited to finally have a beautiful, new garage door! Mike was friendly and did a great job installing our door. Ann was patient with me when I had to reschedule several times due to unforseen conflicts. I would definitely recommend …

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Response from business owner

Thank you Kimberly! I’m glad we were finally able to get your new door installed and that you are happy with it!

via Google
Leo Treto
Leo Treto

GREAT SERVICE , GOOD GUYS TO DO BUSINESS WITH , QUALITY WORKMANSHIP , FAMILY OWNDED

Response from business owner

Thank you for this great review!

via Google
Thomas Terramani
Thomas Terramani

Great work. Friendly and timely.

Response from business owner

Thank you, Tom, for taking the time to post this review! We appreciate it.

via Google
Heather Gunning
Heather Gunning

These guys were knowledgeable, quick and able to do exactly what needed done.

Response from business owner

Great to hear! Thank you Heather.

via Google
Brandon Braly
Brandon Braly

Great communication and well done job.

Response from business owner

Thank you for this review Brandon!

via Google
Heather Bell
Heather Bell

A great company to work with. I had a issue with my gate entry pad and the fixed it really quick. Thank you!

Response from business owner

You're welcome Heather! Thanks for 5 stars!

via Google
Sandra Kinsler
Sandra Kinsler

Fast and affordable. No unexpected charges.

Response from business owner

Thank you Sandra!

via Google
Mickie St Pierre
Mickie St Pierre

I have used Fallbrook Overhead Doors twice. Both times they were prompt, courteous and did excellent work. I wouldn’t consider using anyone else. So nice to have such a terrific company here in Fallbrook!

Response from business owner

Thank you Mickie! We greatly appreciate your kind words and your time in posting this review!

via Google
Collin Bradley
Collin Bradley

Excellent job overall and we love our double entry gate. Chris and the rest of company was in constant contact with us on the entire process of building the gate and install. They cleaned up their mess after every step and made sure our …

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Response from business owner

Great to hear! Thank you very much

via Google
Devin Clark
Devin Clark

On time. Good customer service. Honest. Not pushy. Solution solvers. Clean and Easy to work with.

Response from business owner

Thank you very much Devin!

via Google
Sandra Mayo
Sandra Mayo

Frederick Access Systems had a creative solution that has significantly enhanced my property and solved several challenges. The pool is beautifully fenced, so my grandchildren will be safe, as well as a lovely railing for the deck and …

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Response from business owner

You are very welcome Sandra! I'm glad you are so pleased with the outcome of your new railing, fencing and rolling gate. It has been a pleasure working with you!

via Google
June M
June M

. . . Mike was excellent and took time to talk with my grandson!!!

Shari P. Erickson Fiedler
Shari P. Erickson Fiedler

Mike was professional, courteous, experienced, and friendly. Excellent job and completed quickly and efficiently. Definitely recommend.

Response from business owner

Thank you very much!

via Google
Michelle Blair
Michelle Blair

Everyone is so friendly and professional from start to finish. Great company that was able to get my door fixed the next day... highly recommended!

Response from business owner

Thank you, Michelle! I'm glad we could take care of your problem quickly and get your garage door back up and running!

via Google
ralph wilson
ralph wilson

The whole experience was easy. They were very professional, the liftmaster is great and the folks who run the operation are very nice. I would recommend them to anyone who needs this type of work.

Response from business owner

Thank you very much for your 5-star recommendation!

via Google
Michael and Judy Brown
Michael and Judy Brown

Great Service, great doors!

Response from business owner

Thank you very much! I'm glad you're happy with the doors and with our service.

via Google
Margaret Vasquez
Margaret Vasquez

I would highly recommend Fallbrook overhead doors. They were on time, professional yet friendly and kept you informed as they went along. Also service was quick we did not have the delays like we have had with other larger companies this …

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Response from business owner

Thank you very much for this great review! It means a lot to us to know we took such good care of you.

via Google
lorena berkley
lorena berkley

Very professional and great service.

Response from business owner

I'm glad to know we took such good care of you. Thank you for posting this review!

via Google
G. “Gman” Thurman
G. “Gman” Thurman

Great family company to deal with. Have not been 100% happy with the cell system they installed to replace our 15 year old system. Frederick Access Systems did a great job, on time and as promised.

The issue is a company called CellGate …

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Response from business owner

Thank you for our 5-star review. I'm sorry you have had such trouble with CellGate customer service. I know they have recently hired a new customer service and tech support manager, so hopefully they will improve soon!

via Google
William Coggshall
William Coggshall

We had an excellent experience with Frederick Access Systems. They did excellent work, were very responsive and hard working. Could not ask for more and would recommend them.

Response from business owner

Wow, thank you so much! It's been a pleasure working with you.

via Google
Keith Kopitzke
Keith Kopitzke

Quick and professional. High quality work. I'd definitely recommend using Fallbrook Overhead Doors.

Response from business owner

Thank you very much Keith!

via Google
Michelle Sorensen
Michelle Sorensen

I highly recommend! They are very friendly and accommodating. They have great prices and products. I’m happy I found them.

Response from business owner

Thank you Michelle. We really appreciate the 5-star review.

via Google
Glenn F
Glenn F

Great Customer service, I have a DoorKing 1812 system 25 years old and Mark was able to diagnose and repair no problem, even had the parts on the truck. He also fixed the auto open in the driveway and updated the remotes I will for sure…

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Response from business owner

I'm so glad Mark was able to take such good care of your gate needs. Thank you for taking the time to post this great review; we really appreciate it.

via Google
Robyn White
Robyn White

A business with heart that is excellent in what it does. Never used anyone else, no reason to do so!

Response from business owner

Thank you so much, that means a lot!

via Google
MattyF
MattyF

Extremely professional and so nice to deal with! Mike fixed my garage door within 15 minutes and the work is top notch! Thank you!

Response from business owner

Thank you very much! Great to hear!

via Google
Cathy K
Cathy K

Great service. Installed light bulbs, no idea this was possible. Very happy.

Nancy Rouse
Nancy Rouse

Excellent customer service. Friendly, scheduled and completed work quickly, fair pricing, professional work. I've used them repeatedly! They have installed two garage door systems for me (different locations :)) and recently completed a …

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Response from business owner

Thank you very much, Nancy. It's been a pleasure working with you on your different projects!

via Google
Elisha Pellanda (Good Hair Good Day)
Elisha Pellanda (Good Hair Good Day)

So I asked one of friends who’s in construction who would you recommend for replacing garage doors? He said right away Fallbrook Overhead Doors! Went home and read reviews finding reviews from quite a people I know and all great reviews! …

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Response from business owner

Wow, thank you so much Elisha! We really appreciate you taking the time to post this great review!

via Google
Jennifer Griffith
Jennifer Griffith

We are very pleased with Fallbrook Overhead Garage Doors. The work was done in a timely manner and our automatic gate is working smoothly.

Response from business owner

Thank you for this 5 star review!

via Google